MASTERING CHANGE LEADERSHIP:

Mastering Difficult Conversations

Speak with clarity. Lead with courage. Strengthen accountability.

This session equips leaders to navigate uncomfortable conversations with empathy and authority. Whether delivering feedback, surfacing tension, or resetting expectations, participants learn how to stay grounded and lead conversations that move relationships—and performance—forward.

Key Takeaways:

  • Prepare and deliver high-stakes messages with confidence and clarity

  • Maintain accountability while protecting psychological safety

  • Manage resistance and emotional reactivity in real time

  • Strengthen trust by tackling, not avoiding, difficult topics

Scientific Tools Included:

  • I-Statement Communication Model – Reduces blame and triggers less defensiveness in emotionally charged dialogue

  • DESO Script for De-escalation – A structured approach to defuse tension and open the door to constructive exchange

  • Radical Candor Matrix – Helps leaders balance challenge with care to create high-accountability, high-trust conversations

  • Difficult Conversations Map (Stone, Patton, Heen)– Breaks down tough conversations into three levels: what happened, feelings, and identity, helping leaders stay grounded and strategic

BOOK A CONSULTATION NOW

Let’s design a workshop tailored to your team’s real-world challenges.