The Thoughtful Leader:
Great leadership isn’t instinct—it’s insight in action. This blog explores the evidence behind the everyday choices that shape how we lead, work, and connect.
Evidence-Based Reflections on Work and Life
Welcome to my corner of insight and inquiry.
This blog offers a glimpse into my evidence-based approach to leadership and negotiation—rooted in psychology, behavioral science, and real-world application. Each post reflects my belief that knowledge—when grounded in research and translated into practice—is not only powerful but transformative.
These reflections draw from both academic rigor and lived experience, offering thoughtful perspectives and practical strategies to help you gain clarity, elevate your impact, and build deeper, more meaningful relationships.
Thank you for being here on this journey toward becoming more informed, empowered, and socially attuned.
Enjoy,
Tatiana
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The Magic in the Details: Why Small Moments Define Client Trust
Client trust is not built through grand strategies, but through the smallest details. From waived fees to handwritten notes, the signals you send in everyday interactions define credibility, character, and connection. Learn how to turn disruptions into “magic moments” that build loyalty competitors cannot replicate.
Client Centricity Is the Only Strategy Left: Why Trust Is the Real Competitive Advantage
In today’s marketplace, products can be copied, prices undercut, and ads outspent. What competitors cannot replicate is how a client feels when they engage with your business. That’s why trust and client centricity have become the last true sources of competitive advantage.
The Science of Corporate Trust: Why It’s Your Competitive Advantage
Leaders rarely set out to damage trust. In fact, most trust breakdowns happen not because of bad intentions, but because of a mismatch between what leaders mean and what employees experience.
Take the case of a well-meaning executive, Mike, who wanted to lift spirits after a tough quarter. Determined to keep things positive, he organized a surprise offsite packed with high-end activities and “bonding” sessions. His intention was to reward the team and boost morale.